![]() If you forgot your security answers, go to chapter Users who forgot their security answers. This is a security measure, to prevent that other people are able to guess your answers after trying different entries. Attention! If you mistype one or more questions, you will be blocked automatically after 3 attempts. To find secure passwords, please see our password policy. Please answer the questions and provide a new password. Please provide the name of the user account, whose password you want to reset. At the start page, click on Reset password. #DISABLE SELF SERVICE PASSWORD RESET OFFICE 365 HOW TO#How to use the Self Service Password Reset 3Ĥ 4 Reset an expired or forgotten password Please follow the steps to reset an expired or forgotten password: 1. Now, you can reset your password or unlock your account. If you see this window, you have successfully enrolled. These answers are stored unreadable as secret values. Attention! The Help Desk is not able to see your answers in the system. Rules for secure answers! Rule 1: You can enter each answer only once! Rule 2: The answers can not be a part of the security question! Rule 3: The answers have to contain at least 3 caracters! Rule 4: The answers can contain space caracters as well. Choose three questions and provide an answer for those. How to use the Self Service Password Reset 2ģ 5. Provide your user name and current password and click on Continue. At the start page, click on Enroll into Password Reset. When finished, these questions and answers will be associated to your user account and prompted, if you want to reset your password or unlock your account. ![]() In this procedure, you will have to define three questions and provide an answer for them. 2 Check the requirements for Password Reset Service If you want to use the self service, you need to have A valid user account, located in FHJ-domain TECHNIKUM A computer providing access to the internet A finished enrollment into the Password Reset Service How to use the Self Service Password Reset 1Ģ 3 Enroll into the Password Reset Service or set new security questions This step is necessary for those, who want to use the Password Reset Service. Furthermore, the users are able to change once a month, if they want they only have to re-enroll. This service is available for all users, even if they are not logged on a computer at FH JOANNEUM. Now, the users are able to reset their passwords by themselves, by answering three user defined security questions. ![]() It is furthermore possible to reactivate an account, which was locked out temporarily by mistyped password entries. With the password reset service, the Help Desk of FH JOANNEUM offers his users a possibility to reset an expired/forgotten password. 1 How to use the Self Service Password Reset 1 General information 1 2 Check the requirements for Password Reset Service 1 3 Enroll into the Password Reset Service or set new security questions 2 4 Reset an expired or forgotten password 4 5 Unlock a temporary locked account caused by logon-failures 5 6 Known issues and solutions 6 Users who forgot their security answers.6 Attachment: FH JOANNEUM password policy 6 How to create a secure password General information One of the most common IT-problems of students and employees is a forgotten or expired user password.
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